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Did you know that Siena is a city located in Tuscany, Italy? Discover with Fireplace Trends a unique product combining classic appearance and modern technology. The Siena Portal Bio-fireplace model is a product that is universal both in very modern interiors with sharp edges and expressive shapes, as well as in spaces decorated in a more traditional style. Find out more about Siena with our portal bio-fireplace, which is available in two colors: black and white.
Feel the natural charm of a real fire thanks to our ecological biofuels that ignite not only flames, but also a sense of responsibility for the environment. Feel the gentle embrace of natural warmth as our bio fireplaces raise the temperature, offering a cozy refuge from the cold of the outside world.
The most important features:
Bio-Fireplaces from the Fireplace Trends Exclusive series are a unique collection of fireplaces that will be an amazing complement to any interior space. The portal structure of our fireplaces means that you do not need to have a complicated chimney installation.
Feel the natural charm of a real fire thanks to our ecological biofuels that ignite not only flames, but also a sense of responsibility for the environment. Feel the gentle embrace of natural warmth as our bio fireplaces raise the temperature, offering a cozy refuge from the cold of the outside world.
Simply fill the tank with biofuel to the designated level and effortlessly regulate or extinguish the flame as you wish. Plus, putting safety first, our TÜV-certified bio-fireplaces are equipped with innovative features such as spill-resistant containers and fuel level indicators, giving you peace of mind every time the flame flickers.
Thank you for choosing Fireplace Trends for your purchase. We strive to provide you with an enjoyable and seamless shopping experience. Please review our policies below for information on returns, cancellations, exchanges, warranty claims, defective items, and damages.
Returns Process
At Fireplace Trends, we want to ensure your satisfaction with every purchase. Most unused items can be returned within 30 days of delivery, and return shipping costs are deducted from the refund. Follow these steps for a smooth return process:
Please note that items returned outside this process or period are not eligible for a refund. Items not eligible for return include clearance items, custom-made products, items marked as "non-returnable," used items, or items that have been installed or assembled.
Important
You can return most new, unopened items within 30 days of delivery for a refund less a 25% restocking fee. We will also cover return shipping costs if the return is due to our error. You will be responsible for return shipping costs for all returns that are not due to our error.
Refunds
Refunds will be processed back to the original form of payment. Most banks process refunds within 3-5 business days. Checks will be mailed for bank wire or check transactions, valid for 90 days from the date of issue. If a product is ineligible for a refund, we will notify you promptly.
Cancellations
Once an order is submitted, cancellations are not guaranteed. If you miss the cancellation period, contact us as soon as possible for assistance. Some items, like custom-made and made-to-order products, are non-cancellable.
Exchanges
If you want to exchange your product, we offer two options: Standard Exchange. All standard return policies apply. Standard Exchange credits will be applied to your new order.
Warranty Process
If your product experiences a defect, follow our warranty process:
Defective
If you receive a defective product, our technical team will guide you through the manufacturer's warranty process. Install or use the product before initiating the warranty process. Fireplace Trends is not responsible for labor costs or project delays.
Damage
Inspect your order upon delivery. For damaged items:
Fireplace Trends is not responsible for labor costs or project delays due to damaged goods. Schedule installation after careful inspection.
Thank you for choosing Fireplace Trends. If you have any questions or concerns, please contact us at: www.fireplacetrends.com/page/contact or fireplacetrends@gmail.com
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